1. Login to Control Panel:

2. Help Available via:

     a. Context Help Areas
     b. Video Tutorials
     c. F.A.Q.
     d. Ticketing System

  Video Tutorials

For our clients' convenience, we have prepared over 40 video tutorials focused on the purpose and functionality of each section of the web hosting Control Panel. They can be found in the upper right corner of most Control Panel pages, right next to the Context Help Areas. By checking both help sections you will be able to fully understand how the Control Panel works.

To get acquainted with the Video Tutorials, please do the following:

1. Log into our Web Hosting Control Panel.

Our potential customers should log into our Demo Control Panel.

Our existing clients can access their personal Control Panel through the website’s Members Log-in Page or the URL we’ve given them upon signup.

2. After you’ve logged in, you should go to the Help Center link in the navigation menu. A drop-down menu will open with the following options: F.A.Q., Video Tutorials, Open New Ticket, View Opened Tickets and View Closed Tickets. Click on Video Tutorials to see all the movies arranged in accordance with the Control Panel categories. As mentioned above, you can also find a Video Tutorial right next to the Context Help Area in the upper right corner of the particular CP section.


A video tutorial is a step-by-step animated presentation, which demonstrates what you need to do to use a specific feature of the Control Panel. There are two helpful navigation elements at the bottom of each tutorial window:

• a progress bar, which allows you to go to a specific screen in the tutorial
• rewind, back, play/pause, forward and exit buttons

Have a look at the following list of tutorials to get a clue of what a Video Tutorial represents. The tutorials are arranged in a way that follows the structure of the Control Panel sections.


Adding a domain name
Deleting a domain name
Editing a domain name
Registering a domain name
Transferring a domain name
Adding a subdomain/virtualhost
Deleting a subdomain/virtualhost
Editing a subdomain/virtualhost
Creating a FTP account
Managing an existing FTP account
Installing/Uninstalling or Fixing broken FrontPage Extensions
Creating/Managing a Password Protected Area (PPA)
Creating/Managing a MySQL database
Adding and Enabling shell access (SSH)
Adding shell access (SSH) support
Enabling/Disabling shell access (SSH)
Purchasing, activating and setting an authenticated/static IP address
Purchasing an authenticated/static IP address
Activating/Deactivating an authenticated/static IP address
Setting an authenticated/static IP address
Modifying custom DNS records
Generating an SSL certificate and Signing Request (CSR)
  Using the File Manager
Browsing the File Manager
Deleting files/directories using the File Manager
Renaming files/directories using the File Manager
Copying files/directories using the File Manager
Moving files/directories using the File Manager
Changing directories/files permissions using the File Manager
Uploading files using the File Manager
Creating directories/files using the File Manager
Editing files using the File Manager
Installing an SSL certificate
Uninstalling an SSL certificate
Using the Crontab

Adding more traffic
Adding more disk space
Adding support for additional domain names
Adding more MySQL disk space
Adding support for additional MySQL databases
Upgrading a web hosting account
Renewing a web hosting account
Creating an e-mail account
Deleting an e-mail account
Adding an e-mail alias to an existing e-mail account
Deleting an e-mail alias
Setting an e-mail forwarding
Setting an e-mail forwarding #2
Adding an e-mail filter
Editing/Deleting an e-mail filter
Using the Anti-Spam Protection
Creating a mailing list
Changing the password of an e-mail account
Editing/Deleting a mailing list
Setting an autoresponder to an existing e-mail account

Activating/Deactivating Site Studio
Logging into Site Studio

Requesting help through a Support Ticket
Viewing Support Tickets
Using the Help Center

Context Help AreasPreviousVideo TutorialsPreviousF.A.Q. (Frequently Asked Questions)